STUDIO uses artificial intelligence to score sales- and customer-call transcripts. This page explains how AI is used, why its outputs are advisory, and the human oversight we require.
How we use AI
For each call you submit, the transcript is analyzed against Project Moneyball's proprietary scoring algorithm and the scorecard you configure. The underlying language analysis is performed by a third-party language-processing provider (US), acting only as our processor; the algorithm, calibration, and scorecards are owned and protected by Project Moneyball. The system produces a per-skill score, short supporting evidence, and recommendations. A human manager sets the scoring criteria and reviews the results — the AI assists that judgment, it does not replace it.
We do not score emotions
STUDIO scores sales technique and conversation behaviour against your scorecard. It does not infer, detect, or score the emotions of any person, in the workplace or otherwise.
AI outputs are advisory, not verdicts
Outputs are probabilistic. They may be incomplete or wrong, and they are not legal, HR, or professional advice. Treat every score, excerpt, and recommendation as one input to a human decision — never as ground truth.
Not a sole basis for decisions about people
You must not use a STUDIO result as the sole basis for any employment, disciplinary, compensation, promotion, or other significant decision about an individual. A qualified person must review and make the decision. Where scores inform employee evaluation, you are responsible for compliance with applicable automated-employment-decision and worker-evaluation laws (for example, NYC Local Law 144 and the EU AI Act).
Your data is not used to train AI
Transcripts you submit are processed only to generate your results and are not used to train AI models. We never store the full transcript — only derived analysis, keyed to a one-way hash, kept indefinitely (no automatic expiry) and deleted on request. See our Data Handling Overview for details.
Our sub-processors
The language analysis is performed by a third-party language-processing provider (US), a SOC 2-audited sub-processor, via its API. Infrastructure (hosting, storage) is Cloudflare, and sign-in is Clerk. Each publishes compliance documentation, available on request. See our Trust Center.
Questions
Email support@studio-moneyball.io and we'll be glad to help.