This Refund Policy explains when and how you can get a refund. It works together with our Terms and Cancellation Policy.
Who processes your payment
Payments are processed by Lemon Squeezy as our Merchant of Record and authorized reseller: you purchase from Lemon Squeezy, while the Service itself is provided to you by us, Project Moneyball. Lemon Squeezy takes payment, charges and remits any sales tax or VAT, and processes refunds and chargebacks. When we approve a refund, Lemon Squeezy issues it to your original payment method. Lemon Squeezy's own buyer terms also apply, and Lemon Squeezy may, at its discretion, issue a refund within its standard window (currently up to 60 days) to prevent a chargeback.
What you are buying
STUDIO is sold as prepaid credits. One credit scores one call. New accounts also get a few free credits to try the product. Credits come two ways, as shown on our pricing page:
- Credit packs — a one-time purchase of credits that stay on your account until used.
- Monthly plans — a recurring plan that grants a monthly credit allowance. The allowance resets each billing period and does not roll over, and there is no metered overage: you are never charged beyond your plan or purchased credits without buying more.
The general rule: used credits are non-refundable
STUDIO is a digital service delivered immediately. A credit is used the moment a call is scored, and the result is delivered to you at that point. Because the value has already been delivered, credits used to score a call are non-refundable, except where the law requires otherwise or as stated below.
14-day satisfaction refund (first purchase)
We want you to be confident trying STUDIO. For your first purchase, if you are not satisfied you may request a refund within 14 days of the charge, and we will refund the unused portion:
- Credit packs: we refund your unused credits. Calls you already scored are deducted at the standard per-call rate.
- Monthly plans: if you scored no calls (or only a handful) this period, we refund the period. If you made significant use of the plan, we may refund the unused portion on a pro-rated basis, at our reasonable discretion.
This satisfaction refund applies once per customer, to the first purchase. Later purchases are governed by the sections above and below.
Refunds we always honor
Regardless of the 14-day window, we will refund you when:
- you were charged in error, charged a duplicate, or charged after a valid cancellation; or
- the service materially failed to work as described and we could not fix it within a reasonable time after you told us.
Subscriptions and renewals
- You can cancel at any time — see the Cancellation Policy.
- Cancelling stops future renewals. Except under the 14-day satisfaction refund, your statutory rights, or the "always honor" cases above, we do not refund the current billing period once it has started; your plan stays active until it ends.
- Unused monthly credits expire at the end of each billing period and are not refundable, because the plan is a recurring allowance, not a stored balance.
How to request a refund
Email info@projectmoneyball.com with your order or receipt number and a short note about what happened. We aim to respond within a few business days. If your request is eligible, Lemon Squeezy refunds your original payment method; refunds can take up to about 10 days to appear on your statement, and any tax collected is returned with them. You can also contact Lemon Squeezy directly using the receipt you received at purchase.
Please contact us before opening a chargeback or payment dispute — a chargeback can suspend your account while it is investigated, and we can almost always resolve a genuine issue faster.
Your statutory rights
Nothing here limits any mandatory consumer rights you have under applicable law. For example, consumers in the EU and UK generally have a 14-day right of withdrawal for online purchases. Where you ask us to begin the service immediately and then withdraw, we may charge for the portion you have used, in proportion to the full contract, as the law permits. STUDIO is sold for business use; where you buy as a business, some consumer-specific rights may not apply.
Changes
We may update this policy and will post the new version here with an updated date. The policy in effect when you buy applies to that purchase.
Provider & contact
The Service is provided by Project Moneyball, 5 Hashita Street, Kefar Netter, Israel. Questions about a refund? Email info@projectmoneyball.com.